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Characteristics of Good Quality Information (ACCURATE).
of good quality information can be defined as an acronym ACCURATE. These
characteristics are interrelated; focus on one automatically leads to focus on
should be fair and free from bias. It should not have any arithmetical and grammatical
errors. Information comes directly or in written form likely to be more
reliable than it comes from indirectly (from hands to hands) or verbally which
can be later retracted.
of information is just not enough. It should also be complete which means facts
and figures should not be missing or concealed. Telling the truth but not
wholly is of no use.
should be analysed for its benefits against the cost of obtaining it. It
business context, it is not worthwhile to spend money on information that even
cannot recover its costs leading to loss each time that information is
obtained. In other contexts, such as hospitals it would be useful to get
information even it has no financial benefits due to the nature of the business
and expectations of society from it.
should be communicated in the style, format, detail and complexity which
address the needs of users of the information. Example senior managers need
brief reports which enable them to understand the position and performance of
the business at a glance, while operational managers need detailed information
which enable them to make day to day decisions.
should be communicated to the right person. It means person which has some
control over decisions expected to come out from obtaining the information.
should come from reliable source. It depends on qualifications and experience
and past performance of the person communicating the information.
should be communicated in time so that receiver of the information has enough
time to decide appropriate actions based on the information received.
Information which communicates details of the past events earlier in time is of
less importance than recently issued information like newspapers. What is
timely information depends on situation to situation. Selection of appropriate
channel of communication is key skill to achieve.
Easy to Use
should be understandable to the users. Style, sentence structure and jargons
should be used keeping the receiver in mind. If report is targeted to new-comer
in the field, then it should explain technical jargons used in the report.
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